Shipping and Delivery

– UPDATE 06.04.2020 –

COVID-19 STATUS: We are still shipping orders
(Extended returns to 60 days)

Dear customer, we are still shipping orders. Due to the COVID-19 situation, we recommend our customers to choose home delivery, as several businesses and access points are closed.
We offer free home delivery on all EU orders above €80. Please note, that the current situation might cause shipping delays.
We deliver all orders with UPS (GLS in Denmark).
Due to the current situation, we have extended our return and refund policy to 60 days. 

For the following regions/postal codes deliveries have been suspended:

Austria
3500
4810
5541-5542
5611 - 5612, 5630, 5632, 5645
5700, 5753
6553, 6555, 6561, 6563, 6580

China
430000 - 448279 Wuhan district

France
71250 Château

Germany
80469

India

Italy
00017
02043
04022
40059
64030 - 64031, 64033 - 64035 
65010
83031 
84030, 84035 - 84036
85047
86016, 86077, 86079
87038, 87054, 87056, 87060
88842
89064, 89822
90030
91018
94011, 94018

Mongolia

Portugal 
3880000 - 3880999
3885000 - 3885999

South Africa

Spain
08700
08710, 08711, 08712
08788

For the following regions/postal codes, shipping might be delayed:
Canada
Italy
41010 - 41126 Modena
16010 - 16167 Genova
67010 - 67069, 67100 L´rent

For the following countries/regions, we are currently only able to offer home delivery, and in some regions deliveries are slightly delayed:

Switzerland
All EU countries (except Denmark)

Please contact us at webshop@liewood.com // phone (+45) 31 32 63 11 if you have any questions, or if you want us to hold on to your order and ship it later. We are here to help, and we will do whatever we can to find a solution that is suitable for you.

Shipping costs

Europe: free delivery on all orders above €80. On European orders below €80 the shipping cost depends on the shipping country and your total purchase amount and can vary from €13.4 - €67. 

Countries outside of Europe: On all orders outside of Europe, the shipping cost depends on the shipping country and your total purchase amount and can vary from €25 - €164.

All international orders are shipped with UPS from our warehouse in Denmark. You will receive an e-mail with shipping information when your package is on its way.

PLEASE NOTE: Orders delivered to countries outside the EC fiscal (VAT) area will not have VAT (DK Tax) charged to them. Also note that, depending on your order and country, you will be liable to pay local taxes and duties upon receiving your order, for which Liewood A/S cannot accept liability. The refusal to pay such fees will cause a full cancellation of the order. Transportation costs and custom clearance costs associated with a cancellation will be deducted from the total amount refunded to you. Countries where this applies is for example Norway and Switzerland.

Delivery
All orders placed before 1 pm CEST will be shipped the same day. Orders placed after 1 pm CEST, will be shipped the following business day. In tense periods the delivery might take longer.

Liewood A/S is not responsible for any shipping delays. UPS is responsible.

Delay might occur on international shipping, if the package is held at customs. Liewood A/S is not responsible. 

PLEASE NOTE: If your package has been delivered to a collection point please make sure to collect it in time, before it is returned to our warehouse. If your package is returned to our warehouse, Liewood A/S will not cover the shipping cost. You will have to cover the shipping costs in such circumstances.

Cancellation
It is possible to cancel your order if it has not yet been shipped from our warehouse. If you want to cancel an order, please contact us as soon as possible by e-mail or phone:

Monday to Friday between 9 am - pm 
Phone (+45) 31 32 63 11
E-mail webshop@liewood.com