Shipping and Delivery
On international orders
Shipping costs
Europe: free delivery on all orders above 1000DKK.
On European orders below 1000DKK the shipping cost depends on the shipping country and your total purchase amount.
Countries outside of Europe: On all orders outside of Europe, the shipping cost depends on the shipping country and your total purchase amount.
All international orders are shipped with UPS from our warehouse in Denmark. You will receive an e-mail with shipping information when your package is on its way.
PLEASE NOTE: Orders delivered to countries outside the EC fiscal (VAT) area will not have VAT (DK Tax) charged to them. Also note that, depending on your order and country, you will be liable to pay local taxes and duties upon receiving your order, for which Liewood A/S cannot accept liability. The refusal to pay such fees will cause a full cancellation of the order. Transportation costs and custom clearance costs associated with a cancellation will be deducted from the total amount refunded to you. Countries where this applies is for example Norway and Switzerland.
Delivery
All orders placed before 1 pm CEST will be shipped the same day. Orders placed after 1 pm CEST, will be shipped the following business day. In tense periods the delivery might take longer.
Liewood A/S is not responsible for any shipping delays. UPS is responsible.
Delay might occur on international shipping, if the package is held at customs. Liewood A/S is not responsible.
PLEASE NOTE: If your package has been delivered to a collection point please make sure to collect it in time, before it is returned to our warehouse. If your package is returned to our warehouse, Liewood A/S will not cover the shipping cost. You will have to cover the shipping costs in such circumstances.
Cancellation
It is possible to cancel your order if it has not yet been shipped from our warehouse. If you want to cancel an order, please contact us as soon as possible by e-mail or phone:
Monday to Friday between 8.30 am - 5.00 pm
Phone (+45) 31 32 63 11
E-mail webshop@liewood.com
