Returns and Exchanges
If you change your mind about an item, we gladly accept returns within 30 days of receiving your order.
Return and exchange of Christmas gifts
If you would like to return or exchange your Liewood Christmas gift purchased on our webshop, you are very welcome to do so until January 24th, 2021. If you wish to return a present, please follow the three steps below.
If you would like to contact us regarding your Liewood Christmas gift, please send us your order/invoice number at firstname.lastname@example.org.
In case your Liewood Christmas gift was purchased at one of our retailers, please address your question directly to a retailer.
How to return an item in three easy steps
1. Carefully pack all the items you wish to return. We recommend using the original packaging.
2. Fill out the return form and include it in the parcel. Please make sure to write your full name and order no. You can download our return form here.
3. Send your parcel to our warehouse and remember to ask for proof of purchase incl. tracking number from the postal service. Make sure to choose a business delivery option (not access point). We recommend GLS or UPS.
Send return parcel to the following address:
Fabriksvej 20 (Port:7-9)
Att. Liewood A/S
If the returned items are not received in the original condition, we may make a deduction in your refund.
When we have received your return parcel, we will send you a refund. Refunds will be credited to the original payment method. The refund will take place within 14 days after receiving your return parcel at our warehouse.
It is not possible to get the refund credited to another debit/credit card account than originally used - even if the item was received as a gift.
If you wish to exchange an item to another size, style or color, please place a new order and return the items you wish to exchange.
If you receive a damaged item, please contact us immediately on email@example.com.
If you have a complaint, please contact us on firstname.lastname@example.org.
Please attach a photo of the item, which you have a complaint about.