Returns and Exchanges
– UPDATE 24.03.2020 –
COVID-19 STATUS ON RETURNS: Extended returns to 60 days
Due to the current situation, we have extended our return and refund policy to 60 days. Find more information about our COVID-19 STATUS, and Shipping and Delivery policy here.
Exchange an item
If you wish to exchange an item to another size, style or colour, please place a new order in our webshop and return the item you have already purchased
Download a return form here
If you wish to return an item, please send it to the following address:
We will only accept packages sent directly to this address, which is Liewood A/S’s warehouse. We do not accept returns sent to drop-off’s and collection points.
How to return an item:
- Send your return item to the address above, within 14 days after you have informed us, that you want to cancel the purchase.
- Fill out the return form and send it along with the item you want to return. Please make sure to write your full name and order no.
- Make sure to wrap up the return items to avoid damages – damaged return items are your responsibility and not Liewood A/S’. We recommend using the original package (carton and / or poly bag).
If your return item is not received in the original condition and packaging, we may make a deduction in your refund.
- When sending your return items make sure to choose a business delivery option (not access point).
NOTE. We recommend GLS or UPS. We do not recommend using DAO / Cool Europe at this point.
NOTE. We do not hold responsibility for items lost in shipping when returned, so we recommend keeping your shipping receipts and tracking numbers.
- When returning an item, the shipping costs will be covered by you and not by Liewood A/S.
When we have received your return items, we will send you a refund. Refunds will be credited to the original payment method. If you have used Apple Pay the refund will be credited to the debit/credit card linked to the account. The refund will take place within 14 days after receiving your return items at our warehouse.
NOTE. It is not possible to get the refund credited to another debit/credit card account than originally used - even if the item was received as a gift.
If you have a complaint, please contact us by e-mail on email@example.com.
Please attach a photo of the item, you have a complaint about.